Our return and refund policies are simple and straightforward. Please have a look at the entire policy below
How do our Return and Refund Policy work?
Hello dear painters, we have a customer-friendly return and refund policy. We are always trying to make our customers happy. Please have a look at our policy before making a purchase.
If you are not 100% satisfied with the product and have some genuine issue, you can return the product, get the money back, or send the replacement to you.
The product that you are returning should be in the same condition as it is delivered to you.
We do accept returns in these cases
- We sent you a wrong item
- The product you received is fully damaged and can’t be used
- You are not satisfied with the quality*
We do accept returns in these cases
- Custom paintings
- You order a wrong item
- Your painting is partial and fully completed
How to request a return?
If you made your mind to return a product and get a refund, you have to email us the below details.
- Your order number
- E-mail address used while purchasing
- Your name
- Reason for return
Our customer staff will contact you within 24 hours.
Please note that the customer will be responsible for the return shipping fee.
You can always contact us for any kind of query. Just email us at help@paintingscart.com
*We may ask you for further details to ensure that your reason is genuine. You may be asked for a product picture to ensure your refund eligibility.