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Customer Help

If you have any doubt please check the faqs. Most of the queries will be solved automatically.

Common purchase queries answered

Orders and Shipping

Once you place your order it may take around 2-4 weeks to reach you. Our processing time is given below after your order.

1st Day – Payment Verification

2nd-3rd Days – Designing and Printing

4-5th Day – Shipping and sending the tracking number

9th-25th day – Delivery

Before returning and exchanging a product please read our policy carefully. You can check our return and refund policy here.

You can change your shipping address until the product is shipped. Once the product is shipped and left the warehouse we are not able to change the shipping address.

to know more you can contact us by filling out the form on this page.

Once your order is shipped we will send you a tracking number in the email. You can track your order using the given link in the email or you can track your order using 17track or Trackingmore website.

 

We use on of the best payment processor PayPal and Stripe and if you choose to save your card information that will be saved by stripe and PayPal not by us. We don’t store your card information. 

If you have any issues or queries you can always contact us using our email address or Facebook page.

 

We ship to almost every country in the world except some. 

If you need confirmation please contact us. 

All countries in the USA and EU are supported.

We always try to bundle all the packages of one customer.

But to save some shipping cost and provide you the product in less price we may send your parcel in different packages.

Order related query

Returns and Exchanges

You can read our full policy on our return and refund page.

If you received the wrong item then there are two cases.

  1. You order the wrong item – this is the customer’s fault and no refund will be issued.
  2. We sent you the wrong item – New item will be shipped or you will get refunded.
 

If your order received damaged and not usable. Please click the picture of the order and email those photos to us. We will solve your issue as soon as possible. 

If you need to return an item you have to contact our customer support center. Please note that you have to pay the return shipping fees.

There are multiple channels to contact us. You can send us an email, Contact us on Facebook or you can simply send us a text on our phone number +1 5018304525.

We can change the shipping address until the product is shipped. 

Once the product left the warehouse we will not be able to change the shipping address. 

You have to place a new order.

Yes you can cancel an order until it is shipped. 

Once the order is shipped 40% cancellation charges will be applied.

Still, have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us
and we will be with you shortly.

If you need more assistance and want to have a discussion with us please navigate to the contact us page.

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee**

Lifetime Warranty

Of Diamonds and Colors

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