Welcome to Our Return & Refund Policy
We believe in making your painting experience delightful and worry-free. Here’s everything you need to know about our customer-friendly return and refund process.
What We Accept for Returns
Eligible Cases:
- Incorrect items were shipped from our end
- Products received with significant damage
- Quality concerns with valid reasons*
- Policy is valid till 30 days.
Non-Eligible Cases:
- Custom-made paintings
- Incorrectly ordered items
- Partially or fully completed paintings
How to Request a Return
Simple Steps to Initiate:
- Send us an email with:
- Your order number
- Email address used for purchase
- Full name
- Detailed reason for return
Our dedicated support team will contact you within 24 hours of receiving your request.
Important Details
This policy is valid for all around the world.
In the United States, we use USD (United States Dollar), while in Europe, we use EUR (Euro).
Shipping & Condition:
- Used items and half-completed paintings can not be returned
- Returned items must be in their original condition, exactly as delivered
- Paintings sold as free items can not be returned.
Quality Concerns:
* For quality-related returns, we may need:
- Detailed explanation of the issue
- Clear photos of the product
- Additional information to verify the concern
Need Help?
We’re here to assist you! Feel free to reach out with any questions at help@paintingscart.com. Your satisfaction is our priority, and we’re committed to providing the best possible solution for your concerns.
Our Promise:
If you’re not 100% satisfied with your purchase and have a genuine concern, we’ll work with you to:
- Process a full refund
- Send a replacement
- Find the best solution for your situation
We value your trust and aim to make every interaction with us positive and satisfactory.